Return Policy

WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT SATISFIED, WE WILL GLADLY ACCEPT ITEMS FOR EXCHANGE, REFUND OR MERCHANDISE CREDIT WITHIN 14 DAYS. PLEASE CONTACT US PRIOR TO RETURNING AT HELLO@PORTESO.COM WITH YOUR ORDER CONFIRMATION NUMBER AND REASON FOR THE RETURN. ALL RETURNS MUST BE IN THE ORIGINAL PACKAGING, UNUSED AND UNDAMAGED. PLEASE INCLUDE A COPY OF YOUR RECEIPT. WE RESERVE THE RIGHT TO DENY CREDIT FOR A RETURN IF THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY REQUIREMENTS. REFUND WILL BE ISSUED BACK TO THE ORIGINAL PAYMENT METHOD OR MERCHANDISE CREDIT ONLY. 

ONLY ELIGIBLE ITEMS PURCHASED MAY BE RETURNED. ANY SPECIAL ORDERS, CUSTOMIZED PRODUCTS OR PRODUCTS NOTED AS FINAL SALE OR NON-RETURNABLE CANNOT BE RETURNED FOR A REFUND OR MERCHANDISE CREDIT. RETURN SHIPPING CHARGES MAY BE DEDUCTED FROM YOUR REFUND. PLEASE ALLOW 7 TO 14 DAYS FOR CREDIT TO BE PROCESSED.